Shipping Policy

At Cornerstone, we strive to provide our customers with the best shopping experience by offering reliable and efficient shipping services. Please read our shipping policy carefully to understand how we handle shipping and delivery.

General Shipping Information

1. Shipping Times:

- Orders are processed and shipped within 1-3 business days.

- Delivery times vary based on the destination and the shipping method selected at checkout.

2. Shipping Costs:

- Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the package.

- Certain products may qualify for free shipping, depending on the supplier's location and the shipping method chosen.

3. Importing Charges:

- Some products may incur importing charges such as customs duties, taxes, and other fees, depending on the destination country’s regulations.

- Importing charges are the responsibility of the customer and will be added to the total cost at checkout if applicable.

Supplier-Based Shipping

1. Varied Shipping Rates:

- As we source products from different parts of the world, shipping rates and delivery times can vary based on the supplier’s location.

- Certain suppliers offer free shipping, while others may charge a shipping fee. This information will be clearly indicated on the product page and during checkout.

2. Multiple Shipments:

- If you order products from different suppliers, they may be shipped separately and may arrive at different times.

- You will receive tracking information for each shipment to monitor the delivery status.

3. Handling and Processing:

- Each supplier has specific handling and processing times. Please refer to the product page for detailed information on estimated delivery times.

Tracking and Delivery

1. Order Tracking:

- Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

- If you have multiple shipments, you will receive separate tracking numbers for each package.

2.Delivery Time

Our delivery times range from a minimum of 7 days to a maximum of 30 days. The exact delivery timeframe depends on various factors, including the nature of the product, its origin, the supplier's shipping policy, and any potential delays in customs. We strive to ensure that your order arrives as quickly as possible, and we will provide updates on your shipment status throughout the delivery process.

3. Delivery Issues:

- If you encounter any issues with your delivery, please contact our customer service team at inquiry@thecornerstone.site or admin@thecornerstone.site.

- We will work with the supplier and the shipping carrier to resolve any issues promptly.

Policy Changes Based on Market

- Depending on the markets, our shipping policy may change to better serve our customers. Despite any changes, we remain extremely dedicated and supportive towards making things right.

- We are committed to providing excellent customer service and ensuring that any issues are resolved to your satisfaction.

Contact Us

If you have any questions or need further assistance, please contact our customer service team at inquiry@thecornerstone.site or admin@thecornerstone.site. We are here to help and ensure your shopping experience is a positive one.